Shipping Policy

Shipping Policy for Sharjeel Jewellers

At Sharjeel Jewellers, we strive to provide a seamless shopping experience, including fast and reliable shipping. This Shipping Policy outlines the terms and conditions regarding how we process and deliver your orders.

1. Order Processing

  • Order Confirmation: Once you place an order with us, you will receive an email confirming your order details. This confirms that we have received your order, but it does not guarantee immediate shipment.
  • Processing Time: Orders are typically processed within 1-2 business days after payment confirmation. Custom orders or jewelry that requires engraving or resizing may take longer, and we will notify you if this is the case.
  • Business Days: We process and ship orders from Monday to Friday, excluding public holidays.

2. Shipping Methods and Delivery Times

  • Shipping Options: We offer various shipping methods based on your location and preference. These include:

    • Standard Shipping: Delivery in approximately 5-7 business days.
    • Express Shipping: Delivery in approximately 2-3 business days (subject to availability).
    • International Shipping: Delivery times for international orders may vary depending on the destination country.

  • Shipping Time: Delivery times are estimates and may vary depending on the shipping method selected, the destination, and other external factors such as weather, customs delays, or courier service issues.

  • Shipping Cost: Shipping costs are calculated at checkout based on the shipping method and delivery address. You will be notified of the final shipping cost before confirming your order.

3. Shipping Charges

  • Free Shipping: We offer free shipping on orders over a certain amount (e.g., [insert minimum order amount]), depending on the current promotion or location.

  • International Shipping Fees: International shipping charges may vary based on the destination country, the weight of the package, and the courier service used. Any additional customs fees, taxes, or duties imposed by the destination country are the responsibility of the customer.

4. Order Tracking

  • Once your order has been shipped, you will receive a tracking number and a link to track your order’s status. Please allow up to 24 hours for tracking information to be updated after shipment.

5. Shipping Restrictions

  • Shipping Address: Please ensure the shipping address you provide is accurate and complete. Sharjeel Jewellers is not responsible for lost or delayed packages due to incorrect or incomplete addresses provided by the customer.
  • P.O. Boxes: We may not be able to ship to P.O. Boxes or remote locations in certain cases. If this applies to your order, we will contact you to provide an alternative shipping option.

6. Shipping Delays

While we strive to ensure timely delivery, shipping delays may occur due to unforeseen circumstances, such as:

  • Weather conditions
  • Customs processing (for international orders)
  • High demand periods (e.g., holidays)
  • Shipping carrier delays

If there is a delay with your order, please contact our customer service, and we will assist you in resolving the issue.

7. Damaged or Lost Items

  • Damaged Products: If your order arrives damaged or defective, please contact our customer service team immediately with your order details and photos of the damaged item. We will work with you to resolve the issue by offering a replacement or a refund, as per our return policy.

  • Lost Shipments: If your package is lost or marked as “delivered” but you did not receive it, please contact the carrier first to initiate an investigation. If you need further assistance, feel free to reach out to our customer service.

8. International Shipping

  • Customs Duties and Taxes: International shipments may be subject to customs duties, taxes, or other charges upon arrival in the destination country. These charges are the responsibility of the customer. Please check with your local customs office for more information on potential charges.

9. Contact Us

If you have any questions or concerns regarding our shipping policy or if you need assistance with your order, please contact us at:

  • Email: sharjeeljewellery32@gmail.com
  • Phone: 03362497267
  • Address: Saddar United Bakery Dawood Putha Road Karachi